OUTCOMES AND EVALUATION
LIFT conducts extensive quantitative and qualitative evaluation of all of our programs to:
- ensure our ongoing ability to provide mission-driven, high-quality services;
- plan for future programmatic innovation; and
- report accurate and timely information to our supporters in order to keep them informed about LIFT’s programs.
How Do We Measure Success?
Broadly stated, LIFT’s evaluation seeks to answer three questions:
- Who are we serving?
- How well are we preparing them to advocate for themselves in Family Court?
- How are we empowering them to address the emotional repercussions of court-involvement?
Data collected throughout all of our programs enables us to continually improve our services. For example, these reports help to ensure the EI Sites have materials that respond to the needs of our target population, and that all staff have the training and information they need to provide high-quality services. Moreover, because the Family Court system does not collect extensive data on the litigants in the Court, LIFT also uses this data to inform system-wide change and policy discussions with the Court administration.
Click here to see LIFT's outcomes in our 2011 Year In Review.
How Well are We Doing?
Across all of LIFT's programs, an average of 93% of survey respondents rate LIFT’s services as “extremely helpful.”
- 97% better understood the Family Court process
- 98% felt better prepared for their case
- 99% felt more confident about speaking to judges and court staff
- 98% knew the next step in their case and felt prepared to take it
- 92% felt their referral needs were met very well