Administration for Children's Services (ACS)
Main Office
150 William Street New York, NY 10038 212-341-0900 (Outside NYC: 1-877-543-7692)
Office of Advocacy
Provides information about parents' and children's rights and responsibilities and assists with concerns about ACS services. 212-676-9421
Child Support
New York State Child Support Helpline
1-888-208-4485 (TTY: 1-866-875-9975)
Office of Child Support Services (OCSS)
(NYC) Customer Services Walk-In Center 151 West Broadway, 4th Floor New York, NY 10013
Counseling and Mental Health Support
NYC Well
Offers a free 24-hour hotline for mental health support and referrals: 1-888-692-9355 (NYC-WELL) Or, you can search for services online: nycwell.cityofnewyork.us/en/find-services/
Reentry Services
The Fortune Society
Offers a variety of services to people with histories of incarceration in order to support reentry from prison. Services include housing, employment services, education, family services, alternatives to incarceration, mental health treatment, substance abuse treatment, health services, benefits access, food and nutrition, and creative arts. 212-691-7554, www.fortunesociety.org
Hour Children
Provides services to currently and previously incarcerated women and their families. Services include housing, childcare, education, employment, and financial services. 718-433-4724, www.hourchildren.org
The Osborne Association
Offers a broad range of services for people involved in the criminal justice system, including both currently and formerly incarcerated people, their children, and family members. Also offers a free reentry hotline: 1-833-672-3733, www.osborneny.org
Brooklyn:
175 Remsen Street, Suite 800, 718-637-6560
The Bronx:
809 Westchester Avenue, 718-707-2600
Manhattan:
090 Adam Clayton Powell Jr. Boulevard, 212-324-5577
Women's Prison Association
Offers services to women at all stages of criminal justice involvement, including reentry services. Reentry services include emergency assistance, employment services, health and mental health services, legal services, and housing services. 646-292-7740, www.wpaonline.org
For additional resources, you can also call 311 if you live in New York City. Ask for “Jail Release Services.” Or, visit www.NYC.gov for more information.
Mediation
Below are some free or low-cost mediation resources in New York City:
New York Peace Institute
www.nypeace.org
Brooklyn:
210 Joralemon Street, Suite 618, 718-834-6671
Manhattan:
111 John Street, Suite 600, 212-577-1740
Institute for Mediation and Conflict Resolution (The Bronx)
718-585-1190, www.imcr.org 384 East 149th Street, Suite 330
Community Mediation Services (Queens)
718-523-6868, www.mediatenyc.org 89-64 163rd Street
New York Center for Interpersonal Development (Staten Island)
718-815-4557, www.nycid.org 130 Stuyvesant Place, 5th Floor
Domestic Violence and Intimate Partner Violence Services
If you are experiencing domestic violence or have concerns about your safety, seek help immediately. You can also call Safe Horizon's free 24-hour domestic violence hotline for New York City: 800-621-4673 (HOPE)
Family Justice Centers
Offers free and confidential service centers for survivors of intimate partner violence, elder abuse, and sex trafficking. Help is available in all languages, regardless of a person's immigration status.
Brooklyn Family Justice Center
350 Jay Street, 718-250-5111 Bronx Family Justice Center 198 East 161st Street, 2nd Floor, 718-508-1220
Manhattan Family Justice Center
80 Centre Street, 212-602-2800
Queens Family Justice Center
126-02 82nd Avenue, 718-575-4545
Staten Island Family Justice Center
126 Stuyvesant Place, 718-697-430
Sanctuary for Families
Provides free and confidential legal and counseling services, shelter, and economic empowerment support to adult and child survivors of domestic violence, trafficking, and related forms of gender-based violence. 212-349-6009, www.sanctuaryforfamilies.org