Get Help Now — Phone, Email, Chat

Call us at 212-343-1122 or 1-800-696-8629

We’re on the phones Monday through Friday from 9am to 5pm. You can also leave a message at any time and we will call you back. We accept collect calls from incarcerated parents.


Instant message support is available from 12pm-3pm on Tuesdays, Wednesdays, and Thursdays.


If you prefer, you can access LIFT's secure email hotline.

Email will be answered as soon as possible, no more than 3 days after you send it to


If you have a case in family court anywhere in New York State and need to get help now, contact LIFT. Our Bilingual English/Spanish staff is ready to answer your questions, assist you in understanding your legal options, and help you find resources in your neighborhood.

Here are some common questions we receive:

  • "I was told to serve court papers, what do I do now?"
  • “My wages are being garnished because the Child Support Collection Unit thinks I am someone else, how can I make this stop?”
  • “Can you tell me how I can get custody of my granddaughter?”