Email Helpline

We are currently updating our email program and it is currently under construction.

Our email service will return the week of April 1st.
​If you need help sooner, please reach out to us through our phone helpline or live chat program.

Call us at 212-343-1122

We answer the phones Monday through Friday from 9am to 5pm.
You can also leave a message at any time and we will call you back.
We accept collect calls from incarcerated parents.

Live Chat

Live Chat Associates are available Monday through Friday from 10am to 1pm. Click the [Live Chat] button at the top of this page.